Our media operations function within a diverse ecosystem, delivering Google Ads solutions, sharing AI knowledge, and developing upcoming projects.
Welcome to LLD Media. We are a digital media company headquartered in Ho Chi Minh City, Vietnam, specializing in Google Ads management, affiliate marketing, AI-powered solutions, social media marketing, and performance-based advertising services.
This Privacy Policy describes how LLD Media (“we”, “us”, or “our”) collects, uses, stores, and discloses information about you when you visit our website at https://lldmedia.com, use our services, or otherwise interact with us.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
When you contact us, request our services, or submit a form on our website, we may collect:
+ Full name
+ Email address
+ Phone number
+ Company name and industry
+ Advertising budget and campaign goals
+ Payment information (processed securely via third-party payment providers)
+ Any other information you voluntarily provide
When you visit our website, we automatically collect certain technical information, including:
+ IP address and approximate geographic location
+ Browser type and version
+ Device type and operating system
+ Pages visited and time spent on each page
+ Referring URL and exit pages
+ Cookies and similar tracking technologies
We may receive information about you from third-party sources such as:
+ Google Ads and Google Analytics platforms
+ Social media platforms (Facebook, Instagram, LinkedIn, X/Twitter)
+ Affiliate and partner networks
+ LiveChat support tools
We use the information we collect for the following purposes:
+ To provide, manage, and optimize advertising campaigns and digital marketing services
+ To communicate with you regarding your account, campaigns, or inquiries
+ To process payments and manage billing
+ To send service-related notifications, updates, and promotional materials (with your consent)
+ To analyze website traffic and improve user experience
+ To comply with legal obligations and enforce our terms of service
+ To detect and prevent fraud, abuse, or unauthorized access
+ To share AI knowledge and educational content through our platforms
Where applicable under data protection law, we process your personal data on the following legal bases:
+ Contractual necessity — to fulfill our service agreements with you
+ Legitimate interests — to operate and improve our business and services
+ Consent — where you have provided explicit consent (e.g., marketing emails)
+ Legal obligation — where required by applicable law
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities.
Types of cookies we use:
+ Essential cookies — required for the website to function properly
+ Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
+ Marketing cookies — to track campaign performance and retargeting
+ Preference cookies — to remember your settings and preferences
You may manage cookie preferences through your browser settings. Disabling certain cookies may limit some functionality of our website.
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
+ Service providers — trusted partners who assist us in delivering services (e.g., hosting, analytics, payment processing, live chat support)
+ Advertising platforms — Google, Meta, and other platforms where we run campaigns on your behalf
+ Affiliated projects — our related companies including LLK Agency (llkdigital.com) and Novatria (novatria.ai), only as necessary to provide requested services
+ Legal requirements — when required by law, court order, or to protect our legal rights
+ Business transfer — in connection with a merger, acquisition, or sale of assets
All third parties are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection laws.
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:
+ Client account data is retained for the duration of the service relationship and for a minimum of 3 years thereafter
+ Financial and transaction records are retained for at least 5 years for tax and legal compliance
+ Website analytics data is retained for up to 26 months
+ Communication records (email, LiveChat) are retained for up to 2 years
Once data is no longer needed, it is securely deleted or anonymized.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:
+ Secure HTTPS encryption for all data transmitted to and from our website
+ Access controls and authentication mechanisms for internal systems
+ Regular security reviews and monitoring
+ Restricting access to personal data to authorized personnel only
While we take data security seriously, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorized access to your account.
Depending on your location, you may have the following rights regarding your personal data:
+ Right to access — request a copy of the personal data we hold about you
+ Right to rectification — request correction of inaccurate or incomplete data
+ Right to erasure — request deletion of your personal data, subject to legal obligations
+ Right to restriction — request that we limit how we use your data
+ Right to data portability — receive your data in a structured, machine-readable format
+ Right to object — object to processing based on legitimate interests or for direct marketing
+ Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within 30 days.
LLD Media is based in Vietnam. If you access our services from outside Vietnam, your information may be transferred to and processed in Vietnam or other countries where our service providers operate. We take appropriate steps to ensure such transfers comply with applicable data protection laws.
Our website may contain links to third-party websites, including our partner projects (LLK Agency, Novatria) and social media platforms. This Privacy Policy applies only to lldmedia.com. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will promptly delete such information. Parents or guardians who believe their child has provided us with personal data should contact us immediately.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
LLD Media
+ Address: 1.10, S5 Building, The Sun Avenue, 28 Mai Chí Thọ Street, Bình Trưng Ward, Ho Chi Minh City, Vietnam
+ Email: Contact@lldmedia.com
+ Hotline: (+84) 0878 389 988
+ Website: https://lldmedia.com
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this document and, where appropriate, notify you via email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Our media operations function within a diverse ecosystem, delivering Google Ads solutions, sharing AI knowledge, and developing upcoming projects.